Terms & Structure

Terms & Structure

Clear expectations — so everything feels simple and transparent.

Payment

-Full payment is required upfront

-Payments are non-refundable once planning has started

Delivery Time

-Your itinerary will be delivered within 5–10 business days after intake

Revisions

-Minor adjustments are included within 14 days

-Larger changes may require an additional fee

Support

After delivery, support includes:

-clarification questions

-small tweaks

-minor suggestions

Support does not include:

-full route redesign

-real-time or emergency support

-24/7 messaging

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Australia Local DM Support

Designed as light, practical support while you’re travelling.

Includes

-practical travel questions

-minor itinerary adjustments

-local advice (transport, areas, recommendations)

-clarification on your itinerary

-general guidance & reassurance

Does not include

-24/7 availability

-emergency services

-crisis management

-visa or legal advice

-full trip replanning

-booking changes on your behalf

-dispute handling (e.g. accommodations or refunds)

In case of emergencies, always contact:

-local emergency services

-your travel insurance provider

-the relevant booking provider

Availability

-Responses are provided during business hours (AEST)

-Response time: within 24 hours

-Weekend responses are not guaranteed

Duration

-Valid for a maximum of 14 consecutive days

-Starting from your agreed travel start date

-Must be used within your selected travel period

Fair Use

This service is designed for light, practical support.

Excessive requests or full itinerary redesigns may result in additional fees.